Complaints & Disputes: We're happy to help you resolve them
At Merchandise4all, we strive to provide the best experience for every fan. However, it can happen that an order doesn't go entirely as planned. If something went wrong or you're not satisfied, please let us know as soon as possible so we can find a suitable solution together.
1. Contact us directly
The fastest way to find a solution is to inform us of your complaint. You can do this by sending an email to our customer service via info@merchandise4all.com. We usually respond to your message within a few working days.
2. Independent mediation via WebwinkelKeur
If our direct contact doesn't lead to the desired solution, as a consumer, you have the option to submit your dispute for free mediation. You can do this via the disputes committee of WebwinkelKeur.
3. European ODR platform
For consumers within the European Union, there is also a central platform for complaint handling. If your complaint is not yet being handled elsewhere, you can submit the dispute via the ODR platform of the European Commission. This is an online portal specifically designed for disputes concerning online purchases within the EU.
We do everything we can to keep you as a satisfied customer and hope to always resolve complaints in good consultation with you.