Complaints page

At Merchandise4all, we want every fan to be 100% satisfied with their purchase. However, it can always happen that something doesn't go quite as planned. If you have a concern or a complaint, we are committed to finding a fair solution as quickly as possible.

1. Contact Our Support Team

The fastest way to resolve an issue is to reach out to us directly. We recommend reporting any complaints first by sending an email to [email protected]. Our team will look into your case and get back to you with a solution.

2. Independent Mediation via WebwinkelKeur

If our direct contact does not lead to a satisfactory resolution, you have the option to submit your dispute for independent mediation. This can be done through the WebwinkelKeur consumer dispute platform. They act as an impartial mediator to help reach a fair agreement.

3. EU Online Dispute Resolution (ODR) Platform

Since February 15, 2016, consumers within the European Union also have the option to file complaints through a centralized portal. If your complaint is not already being handled elsewhere, you are free to submit your case via the European Commission's ODR platform. This platform is specifically designed to help consumers resolve disputes regarding online purchases without going to court.

We value your trust and will do our best to ensure your experience with Merchandise4all remains a positive one, even when problems arise.