It can always happen that something doesn't go quite as planned.
We recommend that you first report complaints to us by emailing [email protected].
If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Since February 15, 2016, it has also been possible for consumers in the EU to file complaints via the European Commission's ODR platform.
This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint has not been handled elsewhere, you are free to submit your complaint via the European Union platform.